Frequently Asked Questions – OKJI

Yes. OKJI welcomes players from all over the Philippines — whether you're from Metro Manila, Cebu, Davao, Iloilo, Cagayan de Oro, or even the far provinces. As long as you have a stable internet connection and meet the minimum age requirement of 21 years old, you can register and play without issues.

No. OKJI strictly allows only one account per person. Creating multiple accounts is a violation of our Terms and Conditions and may result in permanent suspension of all associated accounts, including forfeiture of any winnings or balances. If you've forgotten your login details, simply use the password reset option rather than creating a new account.

KYC (Know Your Customer) verification is required before you can process withdrawals above a certain threshold. You'll need to upload a clear photo of a valid government-issued ID — such as a Philippine passport, UMID, driver's licence, SSS/GSIS ID, or PhilHealth card — along with a selfie holding the same ID. Our verification team typically reviews submissions within 24 hours on business days.

On the login page, click Forgot Password. Enter the mobile number or email linked to your OKJI account. You'll receive an OTP or a reset link. Follow the instructions to create a new password. For security, choose a strong password that you don't use on other platforms. If you still can't regain access, reach out to our 24/7 support team via live chat.

The minimum deposit on OKJI is ₱100 for e-wallet channels like GCash and Maya. Bank transfer minimums may vary depending on the bank's own policies, but generally start at ₱200. There is no maximum deposit limit — if you want to go all-in for a big game, OKJI can handle it.

GCash, Maya, GrabPay, and Coins.ph deposits are typically credited to your OKJI wallet within a few seconds to a maximum of five minutes. InstaPay transfers are usually credited within 30 minutes. PESONet and standard bank transfers may take up to one banking day. If your deposit hasn't appeared after the expected window, please contact our support team with your transaction reference number.

Go to the Withdraw section in your account dashboard, choose your preferred withdrawal channel (GCash, Maya, or bank transfer), enter the amount, and confirm. Minimum withdrawal is ₱300. Most withdrawals are processed within one to three business hours during operating hours. Larger amounts above ₱50,000 may require additional verification but are still processed on the same business day in most cases.

OKJI does not charge its own fees for standard deposits and withdrawals. However, your bank or e-wallet provider may apply their own service charges. Always check with GCash, Maya, or your bank's own fee schedule before transferring. Any applicable third-party fees will be shown during the transaction flow before you confirm.

All bonuses at OKJI come with a wagering requirement — this means you need to bet the bonus amount a certain number of times before it can be withdrawn. The exact multiplier is stated in each bonus's terms. For example, if a welcome bonus has a 10x rollover requirement and you received a ₱500 bonus, you'll need to place bets totalling ₱5,000 before the bonus converts to withdrawable cash.

Yes! OKJI runs regular cashback and rebate promotions for active players. Depending on your betting volume during the qualifying period, you may receive a percentage of your net losses returned to your wallet. Rebates are credited automatically on the scheduled payout date and can be used on any game category. Keep an eye on your inbox and the Promotions page for the latest rebate rates.

OKJI's referral programme lets you earn a cash bonus for every friend you successfully invite. Log in to your account, go to the Referral section, and copy your unique referral link. Share it with your barkada on Viber, Facebook, or wherever you hang out online. When they register using your link and make their first qualifying deposit, your bonus is automatically credited. There's no cap on how many friends you can refer — the more kabayans you bring in, the more you earn.

Absolutely. OKJI's in-play (live) betting lets you place wagers while a game or match is in progress. Odds update in real time based on what's happening on the court, field, or arena. Live betting is available for most major sports markets including NBA, Football, and Esports. It's one of the most exciting ways to bet — you can adjust your strategy as the game unfolds.

OKJI offers Sabong in the formats available under current regulations. You can watch the matches via live stream and place bets in real time. The experience is designed to feel as close to the actual arena as possible — complete with live commentary and instant payout upon match result confirmation. Sabong at OKJI is a favourite among Filipino players who grew up with this tradition.

Minimum bets vary by game type, but in general, you can start with as low as ₱10 on many sports markets and ₱50 on most live casino tables. This makes OKJI accessible whether you're a casual player who bets a little for fun, or a high-stakes bettor going all out. Maximum bet limits per market are displayed at the time of placing your bet.

Responsible gaming is a core commitment at OKJI. We provide tools that allow you to set daily, weekly, or monthly deposit limits, self-exclude temporarily or permanently, and access resources for players who feel their gambling is becoming problematic. We encourage all players to set a personal budget and treat betting as entertainment, not as a primary source of income. Visit our Responsible Gaming page for more details and support options.

If you want to take a break or permanently close your account, contact our customer support team through live chat or email. Provide your registered account details, reason for closure, and preferred timeline. Any remaining balance will be returned to your linked payment method after identity verification. Self-exclusion options are also available directly in your account settings if you need an immediate pause.